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If you're having trouble with connecting Apple Mail or another email application on your Mac, before you troubleshoot any further, make sure you have the right settings in your mail program.
To configure an email client to use Comcast email the following settings should be used for sending and receiving email:
Incoming Mail Server Name,
Incoming Mail Server Port Number: 993 with SSL enabled (recommended) - Only if Needed: 143 with SSL enabled
Outgoing Mail Server Name: smtp.comcast.net
Outgoing Mail Server Port Number: Recommended: 587 (SMTP, recommended) - Only if Needed: 465 (SMTPS)
SSL Encryption: checked
Authentication: your full XFINITY email address and password
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